- (2002) Developed VLTerm Alternative for Multi Platform Support Easy of Administration.
- (2002) Announced the future release of
StarROUTE™, StarTABS™ and WebQUALITY™.
- (2001) Conceived and developed ONTrack™ to provide real-time agent statistic tracking.
- (2001) Conceived and began product development on several key Product Initiatives.
- (2000) Established StarGUIDE™ as a preferred solution for use on the Avaya PDS predictive dialer.
- (1999) Integrated StarGUIDE™ list processing, script development and report generation facilities with the MOSAIX predictive dialer, improving the ‘back-end’ results of call centers by enhancing agent performance and list management.
- (1999) Founded Simtrex (www.simtrex.com), a company dedicated to providing the end-user, resellers and distributors with products and services centered about the most effective tool available for training call center agents- StarTrainer™ (also marketed as TALENT™ from Mosaix/Lucent).
- (1997) Developed StarQUALITY™, a script-driven, digital voice record and playback software product.
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